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Hands-on Support / Services

Supporting you 24/7

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This is a legal requirement under the Management of Health and Safety at Work regulations 1999.

We offer an Annual Contract Client (ACC) service, which includes the provision of a “Competent Person” (if required) and also results in substantial discounts being given to standard day rates. A Retainer Fee, payable annually in advance, entitles the Annual Contract Client (ACC) to a 5-15% discount from all standard prices and includes the following:

  • Planning Meeting

  • Emergency Advice/Call Out Service

  • Telephone/Email Advice

  • Major Changes – We will notify you

  • Notify Enforcement Authority 

  • Website Access 

  • Training Events 

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Support from recording, investigation to trend analysis

Accidents and incidents aren’t nice, but they do happen. What’s most important for you as a business owner is having a robust accident reporting policy in place. That means if an accident in the workplace does occur, you have everything you need in place to properly produce a report and do everything you can to prevent something happening again.

But you don’t have to go through that process on your own. Partnering with Citation means you’ll have 24/7 access to our experts, who can work with you to confidently create safe working practices.

We’ll let you know when incidents need escalating – and why. We’ll show you how to report incidents – legally. We’ll put measures in place to prevent the same thing happening twice. And if there’s a serious incident on your site, we’ll support you through the entire process.

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Support Services

Making a Difference

At STN-Online, we provide online or face to face support to give a competitive edge to small-medium sized businesses across the globe. We have 50 years of experience working with organisations in the all sectors, helping to support them in the tendering process and in always ensuring safety. 

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Forms, Checklists & Guidance Documents

Doing What’s Needed

Safe Working Practices Guidance

As an employer, you have a legal duty of care to protect your employees by implementing safe working practices. You know you’ve got to do it. But do you know how to do it?

Safe working practices are the backbone of your Health & Safetymanagement. Without them, you lack, well, safety! But it’s not just that. They provide tangible structure and consistency, and give you a benchmark of expectations to roll out across your business.

If you’re not a Health & Safety expert it can be hard to know your processes from your procedures, and your policies from your handbooks. The good news? With us by your side, you don’t need to be an expert at everything.

To see how we can help you with your business’ safe working practices, simply fill in the form below.

Services: Programs

Management Systems

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Health & Safety Policies & Procedures:

Having a company Health & Safety policy isn’t optional: it’s a legal requirement under the Health & Safety at work act. And if you have five or more employees on your books, it has to be in writing. It’s not just a must-have though, it really does just make good business sense too.
Your workplace Health & Safety policies provide clear communication, promote a cultural uptake for employee safety and enhance employee engagement. It might just seem like a piece of paperwork, but your policy goes a long way to showing employees that you genuinely care about their wellbeing.
We can prepare the perfect bespoke Health and Safety policy for your business or simply download one of our templates ready to simply edit to meet your needs.
Protect your team, boost your business credentials, and enjoy peace of mind!

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Tackling the HSE Issue faced by businesses. Clear and in-depth guidance of a wide range of HSE topics to support you and your workforce.

As an employer, you have a legal duty of care to protect your employees by implementing safe working practices and providing competent and clear guidance.


You know you’ve got to do it. But do you know how to do it?

STN Guides are the backbone of your Health & Safety knowledge. Without them, you lack, well, safety! But it’s not just that. They provide tangible structure and consistency and give you a benchmark of expectations to roll out across your business.

If you’re not a Health & Safety expert it can be hard to know your processes from your procedures and your policies from your handbooks. The good news? With us by your side, you don’t need to be an expert at everything. We have topic guides to help you and your business. 

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Making a Difference; by ensuring you and your business is up to date and fully aware of your legal obligations

Through our Support Services, we have the potential to make a real and positive change in the community. This is one of our key areas of focus here at SafeTeeNet, and a source of much success for our Environmental Health Service. Get in touch with us today and see how you can lend a helping hand with this program.

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Successfully manage your employee's HSE

The purpose of health and safety is to ensure a safe working environment for employees. In the UK, this requires employers to meet health and safety obligations, covered by a vast range of legislation.

Our factsheet looks at a wide selection of topics, from the Health and Safety at Work Act 1974 and some associated legislation, providing employers’ health and safety obligations which include carrying out risk assessments, publishing a health and safety policy, appointing health and safety representatives, and providing safety information and training. 

We have around 100 regularly-updated factsheets providing overviews and information on all key topics.

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Making a Difference

Through our Support Services, we have the potential to make a real and positive change in the community. This is one of our key areas of focus here at SafeTeeNet, and a source of much success for our Environmental Health Service. Get in touch with us today and see how you can lend a helping hand with this program.

Aerial Photography

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Roof Inspections, Site Layout

Most of our efforts pertaining to this program involve studying new approaches and developing innovative ways to implement them. We evaluate our success in this field by gathering qualitative and quantitative data, and using that information to measure shifts and changes from our baseline measurements.

Services: Programs
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